Cancellation & Refund Policy

Scheduled Appointments: 24-Hour Cancellation Rule

For new scheduled appointments, your approved job deposit is the parts amount plus a $25 dispatch payment, included once in your total. FixBridge uses your confirmed payment to purchase the approved parts; you must still pay the approved remaining balance after the work is completed.

• Cancel at least 24 hours before the appointment starts: the full amount paid for that appointment is refunded.
• Cancel less than 24 hours before the appointment starts: we retain $25 as the dispatch/cancellation fee and refund the rest. This is one fee, not two.
• The cutoff uses the start of your appointment window in Detroit time.
• Before work starts, use “Cancel scheduled appointment” on your secure job page. After check-in or work begins, contact FixBridge for review.

A diagnostic visit must be completed and its balance paid before a follow-up repair can be booked. Diagnostic payments and PRO earnings remain separate from the repair appointment; cancelling the later repair does not refund a completed diagnostic.

Refunds return through the original payment method. Your job page shows whether the refund is processing, confirmed, or needs review; bank posting times may vary. A PRO must accept your scheduled repair, and customer approval, verified payment, parts readiness and clearance are still required.

This rule applies to scheduled appointments. Earlier approved bookings retain the cancellation terms disclosed with their quote.

Cancellation Before Service Begins

For current quotes, the $25 job deposit counts toward your total and is refundable if FixBridge cannot dispatch a PRO. Bookings approved under earlier terms keep the refund and cancellation terms stated when they were approved.

For non-scheduled bookings and bookings under earlier approved terms, FixBridge reviews cancellations using the terms disclosed with that quote. The dispatch payment is itemized and credited toward the total, not added twice.

• Before dispatch/cutoff: Refund eligibility is based on the approved job, any parts already ordered, and the cancellation timing.
• After dispatch/cutoff: The $25 dispatch fee is nonrefundable. Other amounts are reviewed based on work performed and approved parts commitments.
• After work has begun: No refund is due for approved work already performed; any unperformed approved portion is reviewed for a possible full or partial refund.

Refunds for Unsatisfactory Service

Review completion photos and notes before confirming completion. If there is a problem, contact FixBridge before confirming. We review the job documentation and request promptly to determine an appropriate resolution; refunds are evaluated case by case.

Parts Returns and Restocking

Approved parts may be ordered or purchased after booking payment. Parts that cannot be returned, were installed, specially ordered, damaged, or used are not refundable. For returnable unused parts, any supplier restocking fee, return shipping, and nonrecoverable supplier charge may be deducted from an approved refund. The separate $25 dispatch fee remains nonrefundable as described above.

No-Show or Mechanic Unavailability

If a service provider fails to arrive within a reasonable time after being dispatched and cannot provide a new arrival time, FixBridge will attempt to find a replacement or issue a full refund. FixBridge is not liable for delays caused by traffic, weather, or other circumstances outside our control, but we will always communicate updates promptly.

Additional Work Refunds

If additional work was approved and paid for but not completed, you are entitled to a refund for the portion not performed. Contact FixBridge with documentation of the issue.

How to Request a Refund

To request a cancellation or refund, text FixBridge at +1 (844) 484-6088 with your job number and the reason for your request. FixBridge will respond within one business day to begin the review process.

By sending the first text message, you consent to receive transactional replies from FixBridge about the service request you initiated. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our SMS Terms and Privacy Policy.

Refund Processing Time

Approved refunds are processed through Stripe and typically appear on your original payment method within 5–10 business days, depending on your bank or card provider. You will receive confirmation when the refund is issued.

Dispute Resolution

FixBridge will make every reasonable effort to resolve payment and service disputes in good faith. If we cannot reach a resolution, you may file a dispute with your card issuer. Please contact us before initiating a chargeback — we can typically resolve issues faster directly.