Privacy Policy

Information We Collect

When you use FixBridge services, we collect the following information:

• Your name, phone number, and service address
• Vehicle information (year, make, model)
• Description of the automotive issue
• Service location and timing preferences
• Photos or videos you share related to your service request
• Payment transaction records (processed securely by Stripe — we do not store card numbers)
• Communications between you and FixBridge

How We Use Your Information

We use the information we collect to:

• Coordinate and dispatch mobile mechanic services
• Process payments and issue refunds
• Communicate service updates, quotes, and confirmations
• Resolve disputes and respond to support requests
• Improve our service operations and quality

Payment Information

FixBridge uses Stripe to process all payments. FixBridge does not store full payment card numbers, CVV codes, or other sensitive cardholder data. Stripe's privacy policy and security practices govern how your card data is handled. You can review Stripe's privacy policy at stripe.com/privacy.

Information Shared with Service Providers

Before a provider accepts an opportunity, FixBridge shares only the information needed to evaluate it, such as vehicle, requested service, time window, and general area. We do not show a customer’s exact address until the provider accepts the opportunity and FixBridge authorizes its release. Assigned independent contractors receive the information needed to complete the approved service and may use it only for that purpose.

Text Messaging

FixBridge operates a customer-initiated transactional SMS program called FixBridge Service Notifications.

Customers may opt in by sending the first text message to FixBridge at (844) 484-6088 regarding a service request or by submitting a website service-request form with the SMS consent checkbox selected.

Messages may include service-request confirmation, questions about the vehicle or requested repair, one complete FixBridge-selected price, secure payment links, scheduling, provider assignment, parts coordination, dispatch notifications, service updates, completion confirmation, receipts, and customer support.

Message frequency varies by service request. Message and data rates may apply. Reply STOP at any time to opt out of future FixBridge text messages. Reply HELP for assistance.

Consent is not a condition of purchasing goods or services. FixBridge does not use this transactional program to send marketing or promotional messages.

See our SMS Terms and Consent for full details.

Mobile Information and SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared, sold, rented, or transferred to third parties for marketing or promotional purposes.

FixBridge may share limited information with service providers and subcontractors solely when necessary to operate the requested service, provide customer support, process payments, deliver text messages, prevent fraud, or comply with applicable law.

Assigned independent automotive providers may receive the customer information reasonably necessary to complete an approved service, including vehicle information, service details, contact information, and the authorized service location. Providers may use this information only to evaluate or complete the requested service.

SMS opt-in consent is specific to FixBridge Service Notifications and will not be transferred to another company for unrelated messaging.

Data Retention

We retain your service and payment records for a minimum of three years for business and legal purposes. You may request deletion of your personal information by contacting us, subject to legal retention requirements.

Your Rights

You have the right to request access to the personal information we hold about you, request corrections, or request deletion, subject to applicable law. To make a request, contact us at +1 (844) 484-6088.

Security

FixBridge uses reasonable technical and organizational measures to protect your information. No system is completely secure, and we cannot guarantee absolute security. We use HTTPS encryption for all data in transit.

Changes to This Policy

FixBridge may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Privacy Contact

For privacy questions or requests, contact:

Email: help@fixbridge.solutions
Phone: (844) 484-6088