Terms of Service

1. Overview

FixBridge provides a mobile automotive service coordination platform that connects customers with independent automotive service providers.

By using FixBridge's services, website, or text-message platform, you agree to these Terms of Service.

2. Services

FixBridge coordinates mobile automotive services by matching customers with available independent service providers. FixBridge is not a licensed automotive repair shop and does not employ mechanics directly. Service providers operate as independent contractors.

3. Quotes and Pricing

Customers receive one complete price before repair work begins. The price identifies approved labor, parts, the separate $25 dispatch fee, applicable FixBridge fees, and taxes when applicable. Customers must approve the complete price before work begins. Booking payment covers approved parts plus the separate $25 dispatch fee; the approved labor balance is due on the service date before dispatch or work. FixBridge does not purchase parts until the complete price is approved and booking payment succeeds.

Additional work discovered during service requires customer approval and payment before it is performed. No additional charges may be made without the customer's explicit approval.

4. Payments

Customers pay FixBridge directly through our secure payment system powered by Stripe. FixBridge does not store full payment card numbers or sensitive card data. Providers should not request or accept direct payment from customers unless FixBridge has provided written authorization.

The $25 dispatch fee is separate and nonrefundable once the mechanic is dispatched or the stated cancellation cutoff has passed. Failed booking or labor payment blocks dispatch and work. See our Payment Policy for complete details.

5. Service Provider Responsibilities

Providers are independent contractors, not FixBridge employees. Providers choose whether and when to accept opportunities. For accepted jobs, they must perform only approved service, submit completion photos and notes, not request direct payment, and report additional work to FixBridge. No additional work may proceed without customer and FixBridge approval. Providers must not purchase or substitute parts without written FixBridge approval.

6. Text Messaging Terms

FixBridge Service Notifications is a customer-initiated transactional messaging program. Customers opt in by initiating a text conversation with FixBridge or by submitting a website form with the SMS consent checkbox selected.

Messages relate only to the customer’s initiated service request and may include service questions, one complete price, scheduling, payment links, parts coordination, provider assignment, dispatch updates, completion notices, receipts, and support.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

FixBridge does not send marketing or promotional messages through FixBridge Service Notifications.

7. Cancellations and Refunds

Cancellation and refund eligibility depends on when the request is made and whether service has begun. See our Cancellation and Refund Policy for complete details.

8. Limitation of Liability

FixBridge acts as a coordination platform. To the maximum extent permitted by law, FixBridge is not liable for any damages arising from the performance of services by independent contractors, vehicle condition, or delays outside of our control. FixBridge's total liability shall not exceed the amount paid for the specific service in question.

9. Dispute Resolution

If you have a dispute, contact FixBridge first through our support channel. We will make reasonable efforts to resolve disputes in good faith. By using our services, you agree to resolve disputes through binding arbitration rather than court proceedings, to the extent permitted by law.

10. Changes to Terms

FixBridge may update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

11. Contact

Contact FixBridge:

Email: help@fixbridge.solutions
Phone: (844) 484-6088